Privacy & Policy
At Agrione Magic Mewa, we value the privacy and security of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our website, place orders, or interact with our services.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
- Full Name
- Mobile Number
- Email Address
- Billing Address
- Shipping Address
- Payment Information (processed securely through payment gateways)
Technical Information
- IP Address
- Browser Type
- Device Information
- Operating System
- Website usage behavior
- Cookies and analytics data
Order Information
- Purchased products
- Transaction details
- Delivery information
- Customer support communication
2. How We Use Your Information
Your information may be used for the following purposes:
- Processing and delivering orders
- Providing customer support
- Sending order updates and notifications
- Improving website performance and user experience
- Preventing fraudulent transactions
- Complying with legal obligations
- Sending promotional offers or marketing communications (only where permitted)
We use customer information strictly for legitimate business purposes.
3. Payment Security
Agrione Magic Mewa does not store complete debit card, credit card, UPI, or banking credentials on its servers.
Payments are processed through secure third-party payment gateways that use industry-standard encryption and security protocols.
However, no online transmission or storage system can be guaranteed to be 100% secure.
4. Cookies & Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze traffic and visitor behavior
- Enhance browsing experience
Users may disable cookies through browser settings, although some website features may not function properly afterward.
5. Information Sharing
We do not sell, rent, or trade customer personal information to third parties.
Information may only be shared with:
- Delivery and logistics partners
- Payment gateway providers
- Technology service providers
- Legal authorities where required by law
Such sharing is limited strictly to operational or legal requirements.
6. Data Retention
We retain customer information only for as long as necessary to:
- Fulfill orders
- Maintain records
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
After this period, information may be securely deleted or anonymized.
7. Customer Rights
Customers may request:
- Access to their personal data
- Correction of inaccurate information
- Deletion of personal data where legally permissible
- Withdrawal from promotional communications
Requests may be submitted through our official support email.
8. Third-Party Links
Our website may contain links to third-party websites.
Agrione Magic Mewa is not responsible for the privacy practices, content, or security of external websites. Users are advised to review their respective privacy policies separately.
9. Children’s Privacy
Our website and services are not intended for individuals below 18 years of age.
We do not knowingly collect personal information from minors.
10. Limitation of Liability
While we implement reasonable security measures, Agrione Magic Mewa shall not be held liable for:
- Unauthorized access caused by external cyber-attacks
- Technical failures beyond our control
- Data breaches occurring through third-party services
- User negligence in protecting account credentials
Users are responsible for maintaining confidentiality of their account and device security.
11. Policy Updates
Agrione Magic Mewa reserves the right to modify or update this Privacy Policy at any time without prior notice.
The latest version published on the website shall be considered valid and binding.
Return & Refund Policy
At Agrione Magic Mewa, we maintain strict quality control and hygiene standards for all dry fruits, makhana, almonds, nuts, seeds, and wellness food products. Due to the consumable nature of our products, returns and refunds are limited and governed by the terms below.
1. Eligibility for Return
Returns are accepted only under the following conditions:
- The product received is physically damaged during transit, or
- The product delivered is incorrect (wrong item shipped).
No other reasons qualify for return.
We do not accept returns for:
- Change of mind
- Incorrect product ordered by the customer
- Minor packaging variations
- Dissatisfaction based on personal taste or preference
- Products damaged due to misuse or improper storage
- Opened or partially consumed food products
2. Return Request Timeframe
Return requests must be initiated within 7 (seven) days from the date of delivery.
Requests submitted after 7 days will be automatically rejected.
3. Product Condition Requirements
To qualify for return:
- The product must be unused and unopened.
- The original seal and packaging must remain intact.
- The item must be returned in its original packaging along with the invoice.
Strict Policy
Once a product is opened, unsealed, or used, it becomes non-returnable and non-refundable due to hygiene and food safety regulations applicable to consumable products.
4. Proof Requirement (Mandatory)
To process any return or refund request, customers must provide:
- Order Number
- Clear unboxing video (showing package opening from start)
- Clear images of the damaged or incorrect product
Claims without proper evidence may be rejected.
Return or refund requests must be emailed to:
5. Return Approval Process
All return and refund requests are subject to verification.
Approval is granted only after reviewing the submitted evidence.
Unauthorized returns will not be accepted.
6. Refund Policy
If a return request is approved:
Customers may receive either:
- A replacement of the same product, or
- A refund to the original payment method, at Agrione Magic Mewa’s discretion.
Refunds are initiated within 5–10 business days from approval.
The final credit timeline depends on the bank or payment provider.
Important
- Shipping charges (if applicable) are non-refundable.
- Payment gateway charges may be deducted if they are non-recoverable from the payment processor.
7. Return Shipping
If the return is approved due to damage or wrong shipment, return instructions will be shared by our support team.
Products must not be sent back without written confirmation.
Unauthorized shipments will not be accepted or refunded.
8. Limitation of Liability
Agrione Magic Mewa shall not be liable for any indirect, incidental, or consequential damages arising from product consumption or usage. The company reserves the right to reject claims that do not comply with this policy.
9. Policy Modifications
Agrione Magic Mewa reserves the right to update or modify this Return & Refund Policy at any time without prior notice. The latest version published on the website shall be considered final and binding.
